Assisted onboarding, clear packages and a team that understands your workflow.
A focused place to start
Bring support and delivery together
Company knowledge at your team’s side
For software teams with a support workflow
Packages are quoted and provisioned by our team. No checkout, automatic billing or self-service upgrades are enabled. Feature access is configured during onboarding. Copilot currently allows up to 20 requests per employee per hour; availability and usage terms are confirmed before activation. External provider charges and custom connector work are quoted separately. No unlimited AI, phone or social-channel coverage is included.
| Capability | Essential | Team | Copilot | Connected |
|---|---|---|---|---|
| Client portal, ticket workflow, saved replies | Included | Included | Included | Included |
| Workspace themes | Included | Included | Included | Included |
| Programming work, knowledge and reporting | — | Included | Included | Included |
| AI summaries, drafts and suggested triage | — | — | Included | Included |
| Knowledge and resolved-ticket source retrieval | — | — | Included | Included |
| Scoped custom integration delivery | — | — | — | Included |
Packages currently use assisted onboarding. Submit an inquiry to agree scope, agent count and pricing; your account is provisioned after agreement.
Yes. Preview Coastal, Executive, Studio or Midnight in the full theme gallery, then apply your choice. Design preferences are saved in your browser.
No. Employees review suggestions and send replies themselves. Internal sources are excluded from client drafts.
No. Our directory marks each channel as available, configured, requiring setup or planned. Credentials, provider approvals and testing depend on the connection.